Jewelry Repairs and Other Jewelry Services | Kay

Jewelry Repairs and other Jewelry Services

Being the #1 Jewelry Store in America isn't just a title--it's a commitment

At KAY, we take that commitment seriously by offering extensive services that begin well before your purchase and carry on through the lifetime of your jewelry. KAY is a full-service jeweler with more than 1,300 convenient locations and 1,700 dedicated master craftsmen, skilled in jewelry design, creation, and repairs.

Care & Repair

KAY cares for and repairs fine jewelry of all types, regardless of whether it was purchased at KAY or at another jeweler. Services include:

  • FREE cleaning and inspections
  • Jewelry box consultations
  • Refurbishing jewelry to help restore its original beauty
  • Watch and jewelry repair
  • Ring resizing
  • Transforming an old piece of jewelry into something new
  • Digital gemscope technology and notification to help you track your jewelry through the service process



Our master craftsmen bring your jewelry dreams to life, whether you have imagined a unique custom design or you want to recreate a precious family heirloom. With their expertise and state-of-the-art technology, you can:

  • Render and create one of a kind custom designs
  • Create a matching set with existing jewelry or design a band that fits alongside your engagement ring
  • Complete a setting or create a design for a loose stone you already own
  • Build a custom engagement ring yourself by selecting your favorite features using our advanced online tool



Want the benefits of customization without designing an item from scratch? Explore our many personalization options, including:

  • State-of-the-art computerized engraving machines that can replicate handwriting or drawings
  • Add a special engraved message to new jewelry or jewelry you already own
  • Choose styles from our personalized collection. Select color stones, favorite metals, and add personal messages
  • Embed a symbolic diamond or gemstone into jewelry with our "Piece of My Heart" option


Trading in your jewelry is an easy and fun way to update your style! Bring in your diamond jewelry purchased in-store or online to any KAY location for a consultation.

  • Only diamond jewelry qualifies for trade-ins
  • Color gemstone and pearl jewelry are not eligible
  • Trade-ins purchased at KAY are awarded the full value of the original purchase price
  • The purchase price of the upgrade must be double the original value or more
  • Men's and women's diamond jewelry is accepted
  • Trade-ins can only be completed in select KAY stores. Call your local KAY to find your nearest trade-in location



The information entered on this form will not be used to send unsolicited email and will not be shared with a third party.

Thank You!

Your email has been sent.