Need Assistance? Contact our Customer Care team!
If you'd like to make a payment on your KAY Jewelers credit account, update your statement address, or have any other credit concerns, select the image below that matches your KAY Card.
(note: You will need to create a login and password separate from your KAY.com online profile)
Progressive Jewelry Leasing
If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290
Speak to a virtual Jewelry ConsultantOur stores are closed, but we are still here to help. Speak to a virtual Jewelry Consultant to help you find the perfect gift on KAY.com
Where is my Order?
Check the status of your online order or cancel your order HERE
Note: Orders can ONLY be cancelled up to one hour after placed
Return my purchase
We are now offering free returns by mail.
Click here to start the process
Chat With Us
Online chat is the fastest way to a live agent!
Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below:
Monday-Friday 9am-10pm ET
Saturday-Sunday 12pm-9pm ET
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours:
Monday-Friday 9am - 10pm ET
Saturday 12pm - 10pm ET
Sunday 12pm - 9pm ET
For California Privacy Rights
If you'd like to contact us via mail, your correspondence can be sent to:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333
Manage Your Online Profile
If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE