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Shipping Information

To Your Store, To Your Door, Free or Express — It's All Up to You

Ship to Your Door

We offer the following delivery options:
  • Expedited is our default shipping option.
  • Express is our fastest shipping option.
  • Standard is our 'no-rush' shipping option.

Please refer to the estimated delivery date shown in Checkout for your order, which includes processing and transit times.


Same-Day Local Delivery with Roadie

Need your jewelry fast and can't get away? Our friends at Roadie have you covered! Shop your local KAY online and place your order by 1 p.m. Local Time to get it delivered today without having to leave home! Great for last-minute birthday shopping, anniversaries that pop up, or grabbing a holiday gift.

To begin, all you need to do is select your store. Find out more about how Same-Day Local Delivery works here and get ready to gift!

Pick Up at Kay

Option 1

Shop Your KAY Inventory From Home

And Pick Up Your Jewelry in One Day or Less!

No waiting for shipping. This option gives you (almost) instant jewelry-shopping gratification! Great for last-minute birthday shopping, anniversaries that pop up, or grabbing a holiday gift.  Here’s how it works:

  1. Shop your local KAY inventory by seeing what’s available there now.
  2. Go to "Select Your Store," in the top left corner. Enter your ZIP code into the search bar.
  3. Choose the KAY location you want to shop.
  4. Browse and add to your shopping bag.
  5. At checkout, select Pick Up Order and pay for your item.
  6. Your KAY will have your order ready in 4 hours or less!
  7. We'll text or email when your item is ready.
  8. You can pick it up right away or within 10 days.
  9. After 10 days, orders are returned and original method of payment credited.

Option 2

Shop Online And Pickup At Your KAY Later

Always Free, Always a Great Way to Hide the Surprise

For any items not currently available in your store, we can easily ship there for pickup later - always free. Here’s how it works:

  1. At checkout, choose Pickup My Order.
  2. You'll see your estimated delivery date here. 
  3. You'll receive an email when your purchase arrives at your KAY.
  4. You'll have 10 days to pick up your purchase. (Only you can pick up your order. We’ll ask you to sign for it and show a valid photo ID.)
  5. If your purchase is not picked up after 10 days, it will be returned and your original method of payment will be credited.

Why You'll Love In-Store Pickup

Outsmarts Swipers

When you pick up items at your KAY, you never have to worry about someone taking your purchase from your doorstep. Ship to your local KAY or shop your store’s inventory, and we’ll keep your item(s) secure until pickup. Plus, we always require photo ID and a signature at pickup for added security.

You Get Personal Service

When you come in to pick up your order, take advantage of the expert advice and many services that will carry on through the life of your jewelry. Our Jewelry Experts love talking with you about your jewelry and can help you complete the look, shop for gifts, or walk you through insurance options.

Keeps Your Purchase Secret

Trying to surprise someone you live with? Picking up at your local KAY is a great way to avoid accidental discovery, because we hold the jewelry for you until you are ready. No unexpected deliveries will ever arrive to ruin the surprise. Your secret is safe with us.

You Can Have it Wrapped

Make the presentation perfect. Request gift wrapping at checkout, and when you visit your KAY for pick-up, your item will be wrapped by one of our helpful store associates so you can make a beautiful impression. Always free.


Questions About Your Order?

Track your order, check your account, or call us at 800-527-8029.

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