Diamond Jewelry Upgrades & Trade-in Services
Lifetime Diamond Trade-In Services
Trade up to the jewelry you've always wanted. Upgrade your jewelry with help from our experts!
Our diamond trade-in and upgrade services allow you to take any diamond jewelry purchased at KAY (excluding lab-created diamonds) you no longer wear and trade it in for a brand new jewelry item. You will get the same service, quality and exceptional value you've come to expect as a guest at KAY. And, best of all, our diamond trade-in and upgrade services are available at most stores.
Just bring your KAY diamond jewelry (excluding lab-created diamonds) into your local store for a consultation and trade-in evaluation.
Click here to find a KAY near you.
Trade-in and Upgrade Key Facts
- Only KAY diamond (excluding lab-created diamonds) jewelry items qualify for trade-in upgrade services.
- Trade-ins are awarded the full value of the original purchase price.
- The purchase price of the upgrade must be double the original purchase price or more.
- Color gemstone and pearl jewelry is not eligible for trade-in.
- Trade-ins can be completed in most KAY stores.
Diamond Upgrades: What Qualifies?
Our diamond trade-in and upgrade services only apply to diamond jewelry (excluding lab-created diamonds) purchased at KAY. For instance, a diamond ring (excluding lab-created diamonds) purchased at KAY can be traded for a new diamond ring, diamond bracelet or any new diamond jewelry piece of your choice. To be eligible for the upgrade, your new piece must be priced at least double the purchase price of your original jewelry. For example, if your original earrings were purchased at KAY for $500, your new purchase must be priced at $1,000 or more.
Because your trade-in eligible jewelry was purchased at KAY, our experts will be able to offer you the full value of the original purchase price (charges like tax and shipping are excluded). Store credit cannot be issued for a trade-in, so your new jewelry must be selected at the time of the upgrade.
Diamond Upgrades: What's Excluded?
Because upgrades apply exclusively to diamond jewelry (excluding lab-created diamonds), pieces that only feature pearls, emeralds, sapphires, any other gemstones or lab-created diamonds are not eligible for trade-in. For this same reason, your trade-in cannot be used to purchase new gemstone jewelry or lab-created diamond jewelry. Diamonds that are chipped, cracked or have been damaged are not eligible for upgrade. At this time, trade-ins cannot be completed on Kay.com.
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Questions? Email us or call 800-527-8029
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