Diamond Jewelry Upgrades & Trade-in Services

Lifetime Diamond Trade-In Services

Trade up to the jewelry you've always wanted. Upgrade your jewelry with help from our experts!

Our diamond trade-in and upgrade services allow you to take any diamond jewelry (excluding lab-created diamonds) you no longer wear and trade it in for a brand new one. Whether you purchased your diamond jewelry at KAY, online, or from another retailer, you can still trade it in for something new. You will get the same service, quality and exceptional value you've come to expect as a guest at KAY. And, best of all, our diamond trade-in and upgrade services are always available.

Just bring your diamond jewelry (excluding lab-created diamonds) into your local KAY for a consultation and trade-in evaluation.
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Trade-in and Upgrade Key Facts

  • Only diamond-to-diamond (excluding lab-created diamonds) jewelry trades qualify for upgrade.
  • Trade-ins purchased at KAY are awarded the full value of the original purchase price.
  • The purchase price of the upgrade must be double the original value or more.
  • We accept men's and women's diamond jewelry (excluding lab-created diamonds).
  • Color gemstone and pearl jewelry is not eligible for trade-in.
  • Trade-ins can only be completed in a KAY store.

Diamond Upgrades: What Qualifies?

Our diamond trade-in and upgrade services only apply to diamond jewelry (excluding lab-created diamonds), meaning both the trade-in and newly selected jewelry must feature diamonds to qualify. For instance, an old diamond ring can be traded for a new diamond ring, diamond bracelet or any new diamond jewelry piece of your choice. Certain diamond jewelry that includes gemstones can still qualify for trade-in with the gemstones removed. For example, if you own a pair of diamond and sapphire earrings, the sapphires would have to be removed from your jewelry by a specialist. The value of your trade-in would be based on the modified diamond jewelry, and the loose sapphires would be returned to you.

Both men's and women's diamond jewelry can be traded in (excluding lab-created diamonds). For instance, a men's diamond bracelet can be traded for a women's pair of solitaire earrings or vice versa. To be eligible for the upgrade, your new piece must be priced at least double the purchase price of your original jewelry. For example, if your original earrings were purchased at KAY for $500, your new ring must be priced at $1,000 or more.

If your jewelry was purchased at KAY, our experts will be able to offer you the full value of the original purchase price (charges like tax and shipping are excluded). If your jewelry was purchased somewhere other than KAY, the value of your trade-in jewelry is determined by a diamond grading test that evaluates the size and quality of the diamonds. Store credit cannot be issued for a trade-in, so your new jewelry must be selected at the time of the upgrade.

Diamond Upgrades: What's Excluded?

Because upgrades apply exclusively to diamond jewelry (excluding lab-created diamonds), pieces that only feature pearls, emeralds, sapphires, any other gemstones or lab-created diamonds are not eligible for trade-in. For this same reason, your trade-in cannot be used to purchase new gemstone jewelry or lab-created diamond jewelry. Diamonds that are chipped, cracked or have been damaged are not eligible for upgrade. At this time, trade-ins cannot be completed on Kay.com.

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Questions? Email us or call 800-527-8029

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