Need Assistance? Contact our Customer Care team!

Credit Questions

If you'd like to make a payment on your KAY Jewelers credit account, update your statement address, or have any other credit concerns, select the image below that matches your KAY Card.

(note: You will need to create a login and password separate from your online profile)

Click for Comenity Credit Card Info

Click for Genesis Credit Card Info

Click for Sterling Jewelers Comenity Credit Card

Click for Sterling Jewelers Genesis Credit Card

Progressive Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290

Contact Us

Where is my Order?

Check the status of your online order or cancel your order HERE
        Note: Orders can ONLY be cancelled up to one hour after placed

Chat With Us

Online chat is the fastest way to a live agent!
Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below:

Monday-Friday 9am-10pm ET

Saturday-Sunday 12pm-9pm ET

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours:

Monday-Friday     9am - 10pm ET
Saturday             12pm - 10pm ET
Sunday                12pm - 9pm ET

E-mail Us

Email us about merchandise questions or concerns, repair questions, or warranty and service plan questions HERE 
Note: Email response time is 3 business days. If you need immediate assistance, please chat or call.

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Manage Your Online Profile

If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE