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Chat With Support
From warranties to orders, Customer Support can answer all your questions.
Chat With A Jewelry Expert
An expert can help you narrow down options and find the perfect jewelry.
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Get questions answered and resume your conversations easily!*
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Monday to Friday: 8 AM — 12 AM ET
Saturday: 10 AM — 10 PM ET
Sunday: 12 PM — 9 PM ET
Phones
Monday to Friday: 9 AM — 7 PM ET
Saturday: 10 AM — 6:30 PM ET
Sunday: Closed
* By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders from KAY at the cell number used when signing up). Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.
SET AN APPOINTMENT WITH A JEWELRY EXPERT ONLINE OR IN-STORE
A jewelry expert can help you find your dream jewelry. Set a time to meet online or in-store, and we'll meet you, ready to help.
POPULAR SERVICES
FAQs
RETURN AND REFUND
Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped.
If you’d rather exchange your purchase for something new, great! Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches).
Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.
ONLINE ORDERS
Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.
No, there are no shipping charges applied to orders shipped to a store.
Your credit card will be charged for your purchase the day the merchandise is shipped to the store.
RING SIZING AND ENGRAVING
When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size.
If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size.
KAY Jewelers offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please visit your local KAY store. (Engraving is not available on Kay.com.)
When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size.
If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size.
Other Ways to Reach Us
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours:
Sunday: Closed
Monday - Friday: 9am - 7pm ET
Saturday: 10am - 6:30pm ET
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours:
Sunday: Closed
Monday - Friday: 9am - 7pm ET
Saturday: 10am - 6:30pm ET
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333