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Our FAQ section contains answers to some of the most common questions we receive. Please select a topic below to begin. If you are unable to find an answer to your question here, please contact our Customer Care Department for additional assistance.
What is the Kay Jewelers return and refund policy?
Do you offer any guarantees on your merchandise?
I would like to write a letter to your corporate offices. What address can I use?
The address for our corporate headquarters is:Sterling Jewelers Inc.375 Ghent RoadAkron, Ohio 44333
Do you ship orders outside the United States?
How will I know when my order is ready for pick up at my Kay Jewelers store?
When will my credit card be charged for my in-store pick up?
Will I have to pay shipping charges if I request in-store pick up?
Can I have someone other than me pick up my order?
What do I need to bring with me to the store to pick up my order?
If requested, can I have my merchandise gift wrapped at the store?
Do I have the ability to cancel my kay.com order?
Am I able to make changes to my kay.com order after it has been placed?
Do all rings come in the same size or are there different sizes available?
Do you offer engraving?
Is it possible to create a ring online?
Do you offer services to create custom jewelry that is "one of a kind"?
Do you have a trade-in policy?
Why do you measure jewelry in millimeters?
What determines the price of a diamond?
What determines the price of a setting fee?
What is the difference between white gold and platinum?
What colored gemstones are considered precious?
What is the difference between natural and lab-created stones?
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