Your Shipping OptionsWe offer shipping solutions for every need — here's how to choose yours.
Shipping estimates defined here do not account for processing time, which may vary. Refer to your Estimated Arrival Date (details below) for the best estimate of when to expect your specific package.
Estimated Arrival Date on individual product pages will default to ground shipping or any shipping promotions current at the time of the order. Ground shipping generally takes longer than air services, so your package may not arrive for several days (approximately 3-5 business days).
Second Day and Overnight Shipping
Orders placed and payment approved by 2 p.m. ET Monday - Friday will be shipped after order processing completes. Processing times for most orders are about one day, but products requiring customization, such as rings needing to be sized and personalized items, can take up to 12 days to process. After the order is processed, it's scheduled to be delivered 2 business days from the ship date.
Orders placed after 2 p.m. ET or on Saturday, Sunday, or holidays, will also be subject to processing times (pending payment approval) and will be scheduled to be delivered 2 business days from the ship date.
Orders for UPS Saturday Delivery may only be placed on Thursday (after 6 p.m. ET) through Friday (before 2 p.m. ET). UPS Saturday Delivery is not available for orders to U.S. territories (except Puerto Rico), APO/FPO, or P.O. boxes.
Please contact UPS to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS (1-800-742-5877), or via email. Allow extra delivery time for Alaska and Hawaii. Get more information on Saturday delivery in your ZIP code.
In the interest of safety, UPS’s Signature Required guidelines are temporarily being adjusted where customers will no longer need to sign for UPS Signature Required deliveries. Despite this adjusted process, the driver will still need to make contact with the customer. The customer must, at the time of delivery, acknowledge that UPS is making a delivery and, if applicable, show government issued photo ID.
Free Shipping to Your KAY Store
When you make a purchase at KAY.com, you may choose to have your order delivered to the KAY Jewelers nearest you, always FREE. This is a great way to receive your order whenever it's convenient for you — and to keep secret gift-giving a surprise. Get started by finding your local KAY store.
If you choose the ship-to-store option, orders are shipped to your KAY Jewelers location via UPS 2nd Business Day Air®. You'll receive an email (and a text message, if selected at checkout) notifying you when the order has arrived in the store. Once this email is sent, you have 30 days to pick up your purchase.
When you come into the store, you'll need to sign for your purchase and present a valid photo ID. For your protection, we require the order be picked up by the person who made the purchase.
Please note: After 30 days, your order will be sent back to KAY.com, and the original method of payment will be credited. Orders containing Previously Owned Treasures and/or Giftware are not eligible for in-store pick-up. These orders may only be shipped either to your home address or to an alternate address. KAY.com orders shipped to a store requiring gift wrapping will be wrapped by one of our helpful store associates at time of pick-up.