Learn about KAY Shipping
Shipping Delays
Due to safety measures to keep our distribution teams healthy, shipments will be delayed.
Order Status Definitions
Pending: Your order has been submitted. It is pending shipment; however your order may be in pending status for a variable amount of time due to many factors including ring sizing, special orders, or vendor service disruptions caused by COVID-19. Once your order ships, your status will change to shipped. We are moving as fast as we can to ensure a timely delivery, but unfortunately there is no way to expedite orders at this time.
Shipped: Once your order has shipped, we'll send you an email (as well as a text if you choose that option) with your tracking number and estimated arrival date. You can also check the progress on the Order Status page or use the tracking number on your chosen carrier's website.
Received: Your package has been delivered.
The Estimated Arrival Date on individual product pages will default to ground shipping or any shipping promotions current at the time of the order. Ground shipping generally takes long than air services, so your package may not arrive for several days (around 3-5 business days).
Orders placed and payment approved by 2:00 PM Monday - Friday ET will be shipped the same day the order is placed and are scheduled to be delivered 2 business days from the ship date.*
Orders placed after 2:00 PM ET or on Saturday, Sunday, or holidays will be shipped no later than the next business day (pending payment approval) and are scheduled to be delivered 2 business days from the ship date.*
Orders placed and payment approved by 2:00 PM Monday - Friday ET will be shipped the same day the order is placed and are scheduled to be delivered 1 business days from the ship date.*
Orders placed after 2:00 PM ET or on Saturday, Sunday, or holidays will be shipped no later than the next business day (pending payment approval) and are scheduled to be delivered 2 business days from the ship date.*
Orders for UPS® Saturday Delivery may only be placed on Thursday (after 6:00 PM ET) through Friday (before 2:00 PM ET). UPS® Saturday Delivery is not available for orders to U.S. territories (except Puerto Rico), APO/FPO, or P.O. boxes.
Please contact UPS® to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS (1-800-742-5877), or via email. Allow extra delivery time for Alaska & Hawaii. Click here for more information on Saturday delivery in your zip code.
While we want to be as accurate as possible when calculating the estimated arrival date for your purchase, there are some factors that may cause that to change:
- COVID-19
- Delays in credit approval
- Weather delays
- Other shipping/vendor service disruptions
- APO/FPO/DPO orders going through the Military Postal Service Agency (MPSA)