Learn about KAY Shipping

Shipping Delays

Due to safety measures to keep our distribution teams healthy, shipments will be delayed.

TRACK YOUR ORDER

Order Status Definitions

Pending: Your order has been submitted. It is pending shipment; however your order may be in pending status for a variable amount of time due to many factors including ring sizing, special orders, or vendor service disruptions caused by COVID-19. Once your order ships, your status will change to shipped. We are moving as fast as we can to ensure a timely delivery, but unfortunately there is no way to expedite orders at this time.

Shipped: Once your order has shipped, we'll send you an email (as well as a text if you choose that option) with your tracking number and estimated arrival date. You can also check the progress on the Order Status page or use the tracking number on your chosen carrier's website.

Received: Your package has been delivered.

Ship to your Door

You can have your package shipped directly to you.

If you're shipping to a US street address, we will ship your order via UPS.
Delivery to a PO Box or an APO/FPO/DPO address will be by the US Postal Service via Priority Mail, though APO/FPO/DPO addresses may also go through the Military Postal Service (which will increase shipping time).
For your security, merchandise orders over $1,000 will only be shipped to the billing address for the method of payment you choose. Any order of $1,000 or over needs an adult signature.

Estimated Arrivals

The Estimated Arrival Date for each item will appear on the individual product information pages, in the Shopping Bag, throughout the Checkout process, and in the Order Confirmation.

The Estimated Arrival Date DOES take the following into account:

Additional time needed for ring sizing
The time needed to create your personalized and special ordered items
Items shipping from different locations on different days*
Shipping method you selected in checkout**

Late Arrivals

While we want to be as accurate as possible when calculating the estimated arrival date for your purchase, there are some factors that may cause that to change:

COVID-19
Vendor closures
Delays in credit approval
Weather delays
Other shipping/vendor service disruptions
APO/FPO/DPO orders going through the Military Postal Service Agency (MPSA)

Special orders, personalized merchandise, and Design-A-Ring orders may ship from different locations on different days. The Estimated Arrival Date for each item will appear in the Shopping Bag, throughout the Checkout process, and in the Order Confirmation.

GROUND SHIPPING

The Estimated Arrival Date on individual product pages will default to ground shipping or any shipping promotions current at the time of the order. Ground shipping generally takes long than air services, so your package may not arrive for several days (around 3-5 business days).

SECOND DAY SHIPPING

Orders placed and payment approved by 2:00 PM Monday - Friday ET will be shipped the same day the order is placed and are scheduled to be delivered 2 business days from the ship date.*

Orders placed after 2:00 PM ET or on Saturday, Sunday, or holidays will be shipped no later than the next business day (pending payment approval) and are scheduled to be delivered 2 business days from the ship date.*

OVERNIGHT SHIPPING

Orders placed and payment approved by 2:00 PM Monday - Friday ET will be shipped the same day the order is placed and are scheduled to be delivered 1 business days from the ship date.*

Saturday Shipping

Orders for UPS® Saturday Delivery may only be placed on Thursday (after 6:00 PM ET) through Friday (before 2:00 PM ET). UPS® Saturday Delivery is not available for orders to U.S. territories (except Puerto Rico), APO/FPO, or P.O. boxes.

Please contact UPS® to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS (1-800-742-5877), or via email. Allow extra delivery time for Alaska & Hawaii. Click here for more information on Saturday delivery in your zip code.

Reasons For Delays

While we want to be as accurate as possible when calculating the estimated arrival date for your purchase, there are some factors that may cause that to change: