Ultimate Protection for a Lifetime
Precious, sentimental and valuable - from life-changing moments to cherished family traditions, jewelry is uniquely personal. But, daily wear and tear and contact with lotions or cleaning products can loosen diamonds and gemstones, bend prongs and wear down mountings. It happens over time and often without visible warning.
The Lifetime Protection Plan makes it easy to keep the metal of your jewelry beautiful, clean, strong, and worry-free. This one-time purchase provides a lifetime of protection+, as well as precious peace of mind.
+Excludes repair and replacement of diamonds and gemstones. Other limitations apply. See Terms & Conditions.
What's Included1
Cleanings Inspections Ring Sizing (up or down two sizes) Prong and Stone Tightening Stone Resetting Repair to Damaged Mountings Refinish and Polish Prong Re-tipping Rhodium Finish Repair to Earring Back and Post Repair to Chain, Hinge, and Clasp Cultured Pearl Restringing 1Excludes repair and replacement of diamonds and gemstones.
1,2Other limitations apply, see Terms & Conditions for details.
One-time Bonus Benefits*
Earring Post Conversion (from friction to screw back) Safety Chain Addition Clasp Upgrade (excludes XL lobster clasp)*Services are available for most jewelry pieces and must be done within one year of plan purchase. Modifications depend on the type of jewelry; similar metals will be used for all adjustments.
Plan Comparison Chart
At KAY, we provide a Lifetime Diamond & Gemstone Guarantee3 to protect your stones. We recommend adding the optional Lifetime Protection Plan to cover repairs and/or maintenance on the metal of your ring to enjoy true worry-free wear.
| Complimentary Lifetime Diamond & Gemstone Guarantee3 Complimentary with most diamond, emerald, ruby, and sapphire purchases. Learn More |
Add-on Forever Cherished Lifetime Protection Plan1 One-time purchase covers maintenance and repairs on the metal of your jewelry. Sign In/Create Account |
|
|---|---|---|
| Eligible Items | Diamonds | Fashion Rings, Necklaces, Earrings, Bracelets |
| Must Complete In-Store Inspection3 | Every 6 months | Not Required |
| Diamond/Gemstone Replacement3 | |
 |
| Cleaning and Inspection | |
|
| Ring Sizing (up or down 2 sizes) | |
|
| Prong/Stone Tightening | |
|
| Stone Resetting | |
|
| Repair Damaged Mounting | |
|
| Refinish and Polish | |
|
| Re-tip Prongs | |
|
| Rhodium Finish | |
|
1Excludes repair and replacement of diamonds and gemstones. Other limitations apply. See Terms & Conditions.
3For Commitment to remain in effect, you must have your diamond inspected and have the inspection documented every 6 months by an authorized representative. All necessary repairs must be completed by our representatives. See full details.
Pricing
The price of your Lifetime Protection Plan depends on the initial cost of your jewelry.
Consider the Savings
Over the lifetime of your jewelry, costs for refurbishing, repairing, resizing and other services can add up. Just the wear and tear of everyday life can reduce the shine and cause damage to your jewelry. With the Lifetime Protection Plan, our jewelers repair and protect your jewelry, keeping it shining like new every day.
| Service Needed | Typical Cost5 | With This Plan+ |
|---|---|---|
| Ring Sizing4 | $58 - $215+ | INCLUDED |
| Prong/Stone Tightening | $36 - $54+ | INCLUDED |
| Stone Resetting | $38 - $84+ | INCLUDED |
| Repair Damaged Setting | $250 - $460+ | INCLUDED |
| Refinish and Polish | $44+ | INCLUDED |
| Earring Back and Post Repair | $74 - $310+ | INCLUDED |
| Clasp Repair | $44 - $85+ | INCLUDED |
| Re-Tip Prongs | $45 - $65+ | INCLUDED |
| Chain Repair | $44 - $64+ | INCLUDED |
| Rhodium Finish | $46+ | INCLUDED |
+Excludes repair and replacement of diamonds and gemstones. Other limitations apply. See Terms & Conditions.
4Allow ring sizing up or down two sizes
5Costs may vary depending on specific service, size and material type.
Add a Plan to Your Recent Purchase
If you would like to protect your recent purchase with the Lifetime Protection Plan, please contact your local store. You can also contact a Virtual Jewelry Consultant for assistance.
How to Use Your Plan
Simply bring your jewelry and sales slip to any KAY store. Just walk in.
This Plan Does Not Include*
- Watches or any diamond or gemstone in the jewelry
- Pre-existing conditions
- Damage covered under other warranties or insurance; caused by improper maintenance, misuse or abuse; or insignificant cosmetic damage
- Loss from theft, mysterious disappearance, or acts of God
- Ring sizing more than two sizes up or down
- Unauthorized repairs or alterations
*Other limitations apply. See Terms & Conditions for specific details.
Consent to Electronic Communications
Introduction
This information establishes your consent to communicate with us electronically. Please read this information carefully and retain a copy for your records. The words we, us, and our mean Sterling Jewelers Inc. d/b/a KAY Jewelers and Signet Service Plans Inc. The word you means the individual purchasing the OPTIONAL LIFETIME PROTECTION PLAN. The word Disclosures means the communications set forth in the Scope of Consent paragraph below.
Consent to Receipt of Electronic Disclosures
By indicating your agreement, you indicate that you are able to receive our Disclosures electronically and that you consent to receiving them electronically. Such Disclosures shall be considered to be in writing and in a form you can keep for the purposes of state and federal law. Furthermore, any method that you use to indicate your consent during the purchase process shall be consider an electronic signature.
Your consent applies to the receipt of all legal and/or regulatory disclosures associated with purchasing the OPTIONAL FOREVER CHERISHED LIFETIME PROTECTION PLAN with us, along with the Terms and Conditions of our Forever Cherished Lifetime Protection Plan.
To access, view, and retain Disclosures that we provide you, you must have:
- A connection to the Internet.
- A current version of an Internet browser which supports HTML and SSL encryption.
- Your browser settings must have cookies and java script enabled.
- A means to print or store notices and information through your browser software.
- The hardware and software necessary to operate the items above.
Upon request, we will provide you with paper copies of the Disclosures. You may make such a request by calling us at 1-800-311-5393. There is no charge for paper copies.
You may withdraw your consent by discontinuing the online purchase process at any time before you checkout. However, if your consent is withdrawn, you cannot purchase the OPTIONAL plan online. You may also purchase in person at any KAY Jewelers store.
If any contact information you provide us changes, please call us at 1-800-311-5393 so that we may update our records.
Your consent is being provided in connection with a transaction affecting interstate commerce and is subject to the federal Electronic Signatures in Global and National Commerce Act. The Act shall apply to the fullest extent possible in order to validate our ability to conduct business with you electronically.
Lifetime Protection Plan | Kay