KAY Warranties & Guarantees

Warranties, Guarantees and Service Plans

Our mission is to ensure you're happy with you jewelry.  From the day you take it home and all through the years to come.  That's why we offer warranties and guarantees to protect your precious jewelry. 

While your jewelry is expected to be cleaned and inspected every six months, your warranty will not void due to COVID-19, but be reinstated upon the successful passing of your next inspection.  Any inspections that were due in March will not be required to be completed during this time period if our customers feel uncomfortable coming to the store. As a precautionary measure, in-store jewelry cleaning and inspections required during the month of March as required under our Lifetime Warranty will be extended 60 days from the date of last service. If you would like to confirm your next inspection date, please contact your local store or Customer Care at 1-800-527-8029. 

Gemstone Guarantee

Get the details on the Lifetime Guarantee - From cleaning and inspections to stone replacement.  Learn More

Upgrades &Trade-Ins

Find out how to trade your diamond purchased from KAY Jewelers for one of greater value. Learn More

Brand Warranties

Many brands carry their own warranties - A promise to you that the merchandise you buy will stand the test of time. Learn More

Jewelry Replacement Plan

KAY's Jewelry Replacement Plan is an optional 3-year plan designed for non-repairable merchandise that's not eligible for our Extended Service Plan.  Learn More

Extended Service Plan

With the optional KAY Extended Service Plan (ESP), you can make sure your jewelry stays as strong, secure and beautiful as the day you opened the box. With one payment, you get coverage for your jewelry for its lifetime, so you can feel secure wearing it.  Learn More