Have a Question? Check out our KAY FAQs

Asked Questions

Our FAQ section contains answers to some of the most common questions we receive.  Please select a topic below to begin.

If you are unable to find an answer to your question here, please contact our Customer Care team for additional assistance.

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How Can We Help?

Repair Tools


Service Plans and Guarantees

Guarantees & Service Plans

My Account

My Account

Online Order

Online Order

Returns & Exchanges

Returns & Refunds

Custom Design

Custom Design


Trade-In Policy

Ring Size Guide

Ring Sizing & Engraving

Can't find the info you're looking for? Please visit our Contact Us page for additional help or find out more info on sterling jewelers here.