We're Here to Help

Connect with a KAY Jewelry Consultant for one-on-one expert advice — conveniently, privately and safely within CDC guidelines.

Video Consultation

Explore pieces in real time and get help finding the perfect gift. A great way to get live, one-on-one advice from a Jewelry Consultant — all from your computer or the palm of your hand. Not camera-ready? Not a problem. They'll be on video but won't see you.

Engagement Appointment

Getting engaged soon? We'll cover the 4Cs while you browse, and you can see rings you fell in love with online — all with plenty of privacy, safe distances, and no obligation to purchase. Find your KAY, book an engagement appointment, and we'll email you a confirmation.

Custom Design Appointment

Bring in a sketch, a treasured family heirloom, or even a description. We'll meet privately and safely to find out how KAY can help turn your idea into a one-of-a-kind design.

Product Appointment

View jewelry you found online, or let our consultants help you find the right style. Learn about warranties and guarantees, and check out service plans. All safely in person and one-on-one with a trusted KAY expert.

One-on-one Consultation

Meet in your KAY privately, one-on-one, with an expert for jewelry knowledge and style advice, and have fun finding your next favorite piece.

New! Order Pickup

Who doesn't love instant gratification? Shop your local KAY's available inventory online, make your selection, and then purchase it online. You can then pick it up at your KAY the same day.

Our Jewelry Consultants

How do we make a virtual jewelry shopping experience easy, personal, and fun? Just ask our experts. Here, a few of our Jewelry Consultants share what they love about helping customers virtually.

"I'm a diamontologist specializing in bridal, and virtual appointments let me help guests from all over. Love that!"


"I love that special one-on-one connection and expressing what I love about the pieces they are choosing."


"Being able to connect with customers virtually is absolutely amazing!"


"I'm most excited about making KAY.com experiences the best."


"To connect with guests from all over and give them human interaction in a time when people are craving it most."


"Giving someone joy is always the highlight of my day. During these times, it's even more exciting."