COVID-19: Potential Shipping Delays
Due to the current situation with COVID-19, you may experience shipping delays. We value our customers greatly and apologize for any inconvenience this may cause.
Free Shipping Everyday at KAY
Enjoy free shipping from KAY Jewelers on every purchase.
Offer only applies to delivery to U.S. street addresses and to KAY® Jewelers locations in the continental United States. Offers exclude shipments to U.S. territories, U.S. post office boxes and APO/FPO addresses. This promotional offer may be modified or terminated at any time without notice.
Order Processing Times
To ensure your order is completed successfully, we may require additional processing time before being shipped. Most processing times are about one day, but for some purchases--such as personalized jewelry--this processing time can take up to 7 days. For rings that require resizing, please allow for 12 days. Class rings may take up to 25 days to ship, due to the level of personalization required. You will be notified when your item has shipped.
Additional Shipping Information
Free Shipping on orders for non-personalized in-stock items:
Orders placed and payment approved by 2:00 PM Monday - Friday ET will be shipped the same day the order is placed and are scheduled to be delivered 2 business days from the ship date.*
Orders placed after 2:00 PM ET or on Saturday, Sunday, or holidays will be shipped no later than the next business day (pending payment approval) and are scheduled to be delivered 2 business days from the ship date.*
Additional time needed to create your merchandise is included in the Safe Shipping information on the individual product pages for the following types of merchandise:
- Items requiring ring sizing
- Special Order items
- Personalized items
*Business days do not include Saturdays, Sundays, or holidays.
Ship to Your Door
You can have your package shipped directly to you.
- If you're shipping to a US street address, we'll use UPS.
- Delivery to a PO Box or an APO/FPO/DPO address will be by US Postal Service vie Priority Mail, though APO/FPO/DPO addresses may also go through the Military Postal Service (which will increase shipping time).
- For your security, merchandise orders over $1,000 will only be shipped to the billing address for the method of payment you choose. Any orders of $1,000 or over needs an adult signature.
When Your Order Will Ship
Orders for non-personalized, in-stock items that do not require ring sizing:
Orders that are placed and payment approved by 2:00 PM Monday - Friday ET will be shipped on the same day as the order is placed.
Orders placed after 2:00 PM ET or on Saturday, Sundays, or holidays will be shipped no later than the next business day pending payment approval. (Business days are Monday - Friday, excluding U.S. federal holidays).
Additional time will be required:
- To create your personalized item
- For special orders
- For orders requiring ring sizing
- For Design-A-Ring orders
This additional time is reflected within the Safe Shipping information on individual product information pages, in the shopping bag, and throughout the checkout process.