Why Ship to Store?
Learn more about free shipping to KAY stores
Perfect for holiday shopping, when you make a purchase on kay.com, you may choose to have your order delivered to the KAY Jewelers nearest you with no additional charge for shipping. This gives you the opportunity to speak with our expert sales professionals who will help answer any questions, as well as keep your purchase secret from your loved ones if you are planning to gift it. Orders are shipped to your nearest KAY Jewelers location via UPS 2nd Business Day Air. Orders shipped to a store requiring gift wrapping will be wrapped by one of our helpful store associates at time of pick-up.
If you choose the ship-to-store option, you will receive an e-mail (and a text message, if selected at checkout) notifying you when the order has arrived in the store. Once this e-mail is sent, you will have 30 days to pick up your purchase.**
WHEN YOU COME INTO THE STORE, YOU WILL NEED TO SIGN FOR YOUR PURCHASE AND PRESENT A VALID PHOTO ID. For your protection, we require that the order be picked up by the person who made the purchase.
Of course, in-store pick-up is a great way to receive your order whenever it is convenient for you. To find the store nearest you, click here.
When your order will ship
Orders for non-personalized, in-stock items that do not require ring sizing:
Orders that are placed and payment approved by 2:00 PM Monday - Friday ET will be shipped on the same day as the order is placed.
Orders placed after 2:00 PM ET or on Saturday, Sundays, or holidays will be shipped no later than the next business day pending payment approval. (Business days are Monday - Friday, excluding U.S. federal holidays).
Additional time will be required:
- To create your personalized item
- For special orders
- For orders requiring ring sizing
- For Design-A-Ring orders
This additional time is reflected in the Estimated Arrival date on individual product information pages, in the shopping bag, and throughout the checkout process.
*Orders containing Previously Owned Treasures and/or Giftware are not eligible for in-store pick-up. These orders may only be shipped either to your home address or to an alternate address.
**After 30 days, your order will be sent back to kay.com, and the original method of payment will be credited.View Less