Returns are allowed within 30 days from the purchase shipment date and exchanges within 60 days of the purchase shipment date for jewelry. Returns and exchanges for watches are allowed within 30 days from the purchase shipping date for online orders. Please note: We can process returns at Kay.com but exchanges must be done at one of our stores.
- Items must be in their original condition and contain all original packaging, instructions, and paperwork. Watches must be returned with all links.
- If you return a sized-to-order ring, we will refund the sizing fee once we process your return.
- Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards*, jewelry that has been engraved or altered/modified beyond sizing or stone setting, and protection plan replacement merchandise.
- Merchandise purchased using Progressive Leasing cannot be exchanged.
- All refunds are credited to the same tender as the original purchase.
- Credit and Debit Cards — The same account will be credited.
- Check — A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
- Cash — When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
- Gift Card — Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law*).
- Trade-Ins — You will receive either your original trade-in or similar merchandise.
- Merchandise Accompanied by a Gift Receipt — You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Leasing.
- For Online Orders: We will credit your original payment method, excluding delivery charges.
- Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be issued at the time the return is processed. The refund time frame may vary depending on your financial institution’s processing times, however, most are reflected in 5-7 business days.
- For your convenience, we offer a pre-paid shipping label for you to return your online purchase by mail. Just click the button below to get started!
- If you choose not to use the free return by mail option above, you will find a pre-printed return label (To Address: SJIX 375 Ghent Rd. Akron, OH 44333) and pre-printed return address label included on your packing slip. These labels should be affixed to the top corners of your box. Please note that these are NOT pre-paid labels, and you will need to purchase the shipping label from a UPS, USPS, or FedEx carrier. Please indicate the return reason next to each item on your packing slip.
- All shipped returns MUST include the packing slip and all original documents received with your order.
- All returns will be inspected by our Quality Assurance team before a refund is issued.