Lifetime Diamond & Gemstone Guarantee
Lifetime Diamond & Color Gemstone Guarantee
We will replace+ - free of charge* - any diamond, emerald, ruby, or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. In order for your Diamond & Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every six months by an authorized representative at a KAY Jewelers store. In addition, all necessary repairs must be completed by our representatives.
*This includes the labor and materials necessary to set the replacement diamond or gemstone.
+Lab-created diamonds and lab-created gemstones will be replaced with lab-created diamonds and lab-created gemstones.
For twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby, or sapphire against all defects in material or workmanship. We will repair or replace your mounting without charge if any defects are found during this period.
Creating a Masterpiece
Our diamonds and color gemstones are cut and polished by master craftsmen whose skills make your stone beautiful and brilliant. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting.
Lifetime Diamond Trade-In Policy
You may trade in your diamond* for another diamond at least double the trade-in value. The trade-in value is the original purchase price. excluding charges such as tax and shipping. Color gemstone items are not eligible for trade-in. Trade-ins of in-store and online purchases are accepted at most Kay Jewelers or Kay Jewelers Outlet locations. (Trade-ins are not accepted on Previously Owned Treasures or at kay.com or kayoutlet.com)
*Natural diamonds can only be traded-in for natural diamonds and lab-created diamonds can only be traded-in for lab-created diamonds.
Get in Touch
If you have any questions concerning your jewelry or this Guarantee, we will direct you to the store nearest you.
Give us a call at 800-527-8029
Visit the KAY store near you to learn even more. Click here to find a store.