Lifetime Diamond & Gemstone Guarantee
Lifetime Diamond & Color Gemstone Guarantee
Your diamond and gemstone jewelry should last forever. We're here to help that happen.
We guarantee our diamond, sapphire, ruby, and emerald gemstone jewelry for a lifetime. That guarantee, however, only works if we inspect it every six months. Our authorized jewelry professionals will inspect and document their findings, and fix any problems they find, and you won't pay a penny extra. We also guarantee the accurate carat weight of your diamond or gemstone and the gold content of your mounting.
Here's what's covered:
We will replace+ - free of charge* - any diamond, emerald, ruby, or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. In order for your Diamond & Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every six months by an authorized representative at a KAY Jewelers store. In addition, all necessary repairs must be completed by our representatives.
*This includes the labor and materials necessary to set the replacement diamond or gemstone.
+Lab-created diamonds and lab-created gemstones will be replaced with lab-created diamonds and lab-created gemstones.
For twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby, or sapphire against all defects in material or workmanship. We will repair or replace your mounting without charge if any defects are found during this period.
Creating a Masterpiece
Our diamonds and color gemstones are cut and polished by master craftsmen whose skills make your stone beautiful and brilliant. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting.
Lifetime Diamond Trade-In Policy
You may trade in your diamond (excluding lab-created diamonds) for another diamond (excluding lab-created diamonds) at least double the trade-in value. The trade-in value is the original purchase price. excluding charges such as tax and shipping. Color gemstone and lab-created diamond jewelry items are not eligible for trade-in. Trade-ins of in-store and online purchases are accepted at most Kay Jewelers or Kay Jewelers Outlet locations. (Trade-ins are not accepted on Previously Owned Treasures or at kay.com or kayoutlet.com)
Free Lifetime Cleaning and Inspections
Bring your diamond or color gemstone jewelry into any Kay Jewelers or Kay Jewelers Outlet location as often as you wish for free professional cleaning and inspection. (Cleaning and inspections are not available at kay.com or kayoutlet.com)
Return and Exchange Policy
You may return your purchase at any KAY Jewelers or Sterling Family of Jewelers location for up to 30 days after the purchase was made (shipped). You can also choose to exchange your purchase at any KAY Jewelers or Sterling Family of Jewelers location within 60 days after order was placed (shipped). We will credit your original payment method, excluding delivery charges. These options exclude Special Ordered watches, custom designed merchandise, ear piercing earrings, items engraved with personalized information, class rings and merchandise received via the Jewelry Replacement Plan.
Get in Touch
If you have any questions concerning your jewelry or this Guarantee, we will direct you to the store nearest you.
Give us a call at 800-527-8029
Visit the KAY store near you to learn even more. Click here to find a store.