How to Request Care & Repair Services
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Repair Services We Offer
At KAY, your cherished jewelry and watches are treated with genuine care and expert attention. Our expert jewelers are here to restore the pieces you love, whether they were purchased from KAY or not.
From simple repairs to more detailed work, every item is handled with precision, and you can track your repair along the way for added peace of mind.
Services we offer include:
- Ring resizing
- Prong/ stone tightening
- Repair damaged mounting
- Stone resetting
- Refinish and polish
- Re-tip prongs
- Rhodium finish
- Cleaning and inspection
- Cultured pearl restringing
- Chain, hinge and clasp repair
- Earring post and back replacement
- Watch battery replacement
- Watch band adjustment or repair
- Watch crystal or movement repair
How It Works:
- Receive a Quote: Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center.
- Repair By An Expert: Your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. You can stay updated on the progress by using our Repair Tracker.
- Return to You: After a final polish and inspection, your piece will be sent back to your local store and you'll be notified via email when it's ready to be picked up.
- See The Before & After: When you pick up your jewelry, you'll be shown "before" images as you check results. This lets you confirm the repair services were completed and ensures your satisfaction.
Jewelry Repair | Kay