Chat With Support
From warranties to orders, Customer Support can answer all your questions.
Chat With A Jewelry Expert
An expert can help you narrow down options and find the perfect jewelry.
Text Us
Get questions answered and resume your conversations easily!*
Send us a message on WhatsApp and get connected to a Jewelry Expert
Chat
Monday to Friday: 8 AM — 12 AM ET
Saturday: 10 AM — 10 PM ET
Sunday: 12 PM — 9 PM ET
Phones
Monday to Friday: 9 AM — 7 PM ET
Saturday: 10 AM — 6:30 PM ET
Sunday: Closed
* By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders from KAY at the cell number used when signing up). Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.
SET AN APPOINTMENT WITH A JEWELRY EXPERT ONLINE OR IN-STORE
A jewelry expert can help you find your dream jewelry. Set a time to meet online or in-store, and we'll meet you, ready to help.
POPULAR SERVICES
FAQs
RETURN AND REFUND
ONLINE ORDERS
RING SIZING AND ENGRAVING
When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size.
If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size.
Other Ways to Reach Us
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours:
Sunday: Closed
Monday - Friday: 9am - 7pm ET
Saturday: 10am - 6:30pm ET
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333