1. DEFINITIONS: “Merchandise” shall mean the Merchandise identified on Your sales receipt as covered by the Extended Service Plan. “Plan” means this Extended Service Plan. “Plan Price” means the purchase price for the Plan as shown on Your sales receipt. “We”, “Us” and “Our” means Signet Service Plans, Inc., 375 Ghent Rd., Akron, OH 44333 toll-free number: 1-800-527-8229. We are the party obligated to provide services to You under the Plan. “You” or “Your” means the original customer who purchased the Merchandise, including the lessee if the Merchandise was acquired under a rental or lease-purchase arrangement (collectively, “LTO Arrangement”) or original receiver of the Merchandise, in the case of a gift, covered by the Plan.
2. WHAT IS COVERED: The Plan will provide repairs or replacement necessary to maintain Your jewelry under normal conditions. In consideration of Your payment of the Plan Price, We will furnish labor and parts necessary to maintain the Merchandise in a usable and wearable condition, provided such service is necessitated by Merchandise wear and tear during normal usage of the Merchandise under the conditions for which it was designed.
The Plan coverage includes, but is not limited to, the following services, subject to the other terms and conditions of the Plan: Ring sizing, refinishing and polishing, rhodium plating white gold, earring repair, chain soldering, resetting Your diamonds and gemstones. All Repairs shall be completed by Us or by such other repair center of Our choice. Parts may be replaced with others, including non-original manufacturer’s parts, of like kind and quality. Select Merchandise design or materials may not allow for repair; however, that Merchandise may be eligible for a one-time replacement as outlined below. Any replacement Merchandise We provide You under this Plan will be new Merchandise with equal or similar features and functionality, but not necessarily the same item, as the replaced Merchandise. Replacement Merchandise is not covered under this Plan; however, a new Extended Service Plan may be purchased on the new item. Any engraving or custom work on the replaced Merchandise is not covered by this Plan and must be re-done at Your expense. In order to obtain coverage under the Plan, You must give Us the Merchandise to be serviced or replaced as described in Section 6 below.
3. WHAT IS NOT COVERED: THIS PLAN ONLY COVERS PRODUCT FAILURE DUE TO A MANUFACTURING DEFECT AND DOES NOT EXTEND TO DAMAGE DUE TO CAUSES BEYOND OUR CONTROL, INCLUDING, BUT NOT LIMITED TO, DAMAGE CAUSED BY MISUSE, ABUSE, UNAUTHORIZED REPAIRS OR ALTERATIONS MADE BY YOU TO THE COVERED MERCHANDISE OR ACTS OF GOD. LOSS OF THE MERCHANDISE RESULTING FROM ANY CAUSE, INCLUDING, BUT NOT LIMITED TO, THEFT OR MYSTERIOUS DISAPPEARANCE IS NOT COVERED UNDER THIS PLAN. IF YOU PURCHASE THIS PLAN AFTER YOU PURCHASE THE COVERED MERCHANDISE, THIS PLAN DOES NOT COVER PRE-EXISTING CONDITIONS IN THE COVERED MERCHANDISE THAT OCCURRED AFTER YOU PURCHASED SUCH MERCHANDISE AND PRIOR TO THE EFFECTIVE DATE OF THIS PLAN. IF YOU PURCHASE THE PLAN AFTER YOU PURCHASE THE MERCHANDISE, THE PLAN DOES NOT COVER PRE-EXISTING CONDITIONS IN THE MERCHANDISE THAT OCCURRED AFTER YOU PURCHASED THE MERCHANDISE AND PRIOR TO THE EFFECTIVE DATE OF THE PLAN. THE PLAN DOES NOT REPLACE, BUT SUPPLEMENTS, ANY OTHER WARRANTIES/GUARANTEES APPLICABLE TO THE MERCHANDISE. YOU MUST AND SHALL PERFORM ALL MAINTENANCE ON THE MERCHANDISE REQUIRED BY ANY APPLICABLE UNDERLYING WARRANTIES/GUARANTEES TO MAINTAIN THE MERCHANDISE IN USABLE AND WEARABLE CONDITION, AS PROVIDED IN SAID WARRANTIES/GUARANTEES. DAMAGE RESULTING FROM FAILURE TO COMPLY WITH RECOMMENDED SERVICES AND/OR MAINTENANCE UNDER SUCH WARRANTIES/GUARANTEES IS NOT COVERED BY THIS PLAN.
4. LIMIT OF LIABILITY: OUR TOTAL LIABILITY UNDER THIS PLAN IS THE PURCHASE PRICE PAID FOR THE MERCHANDISE AS SHOWN ON YOUR SALES RECEIPT. IN THE EVENT THAT THE TOTAL VALUE OF ALL AUTHORIZED SERVICES WE PROVIDE UNDER THE PLAN EXCEEDS THE PURCHASE PRICE OF THE MERCHANDISE, AS SHOWN ON YOUR SALES RECEIPT, OR IN THE EVENT OF OUR REPLACEMENT, WE SHALL HAVE SATISFIED ALL OBLIGATIONS OWED UNDER THE PLAN. IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, NO MATTER WHAT THE CAUSE, INCLUDING DELAY IN RENDERING SERVICE UNDER THIS PLAN, OR LOSS OF USE DURING THE PERIOD THAT THE MERCHANDISE IS BEING REPAIRED OR OTHERWISE AWAITING PARTS.
5. NO DEDUCTIBLE: You are not required to pay any deductible under the Plan.
6. WHAT TO DO IF COVERED MERCHANDISE REQUIRES SERVICE: To obtain authorized service under the Plan, the Merchandise must be taken to any Sterling Family of Jewelers locations. In all cases, You must give Us the Merchandise to be serviced. Upon Our replacement of the Merchandise (a “Replacement”), the replaced Merchandise shall become Our property. This requirement applies to all in-store and online purchases of the Plan..
7. YOUR OBLIGATIONS: You must provide the care and maintenance of the Merchandise as described in Section 3 above. You must maintain possession of a paid receipt, which will serve as identification of Plan purchase as well as identification of Merchandise covered.
8. TERM: The term of the Plan shall commence from the date the Plan is purchased (as shown on Your sales receipt) and shall continue until Our limit of liability, as stated in Section 4, has been satisfied or, upon Our replacement of any Merchandise, this Plan shall automatically terminate with respect to such Merchandise. The Plan is void if the Merchandise is used as a trade-in toward another item; however, a new Extended Service Plan may be purchased on the new item. Items purchased via lease, as defined in Section 10, are not eligible for use as a trade-in or trade-up, until such time as You acquire ownership of said item.
9. CANCELLATION: Cancellation by You. You may cancel the Plan for any reason at any time by visiting any of Our store locations and requesting cancellation.
If You request cancellation within thirty (30) days of the original purchase date of the Plan (as shown on Your sales receipt) and no services have been provided to You under the Plan, then the Plan is void and You will receive a full refund of the Plan Price.
If You request cancellation of the Plan more than thirty (30) days after the original purchase date of the Plan or after You have received services under the Plan, then You will receive a prorated refund of the Plan Price (based on an assumed duration of the Plan, solely for cancellation purposes, of five (5) years), less the value of any Plan services received.
A ten percent (10%) penalty per thirty (30) day period shall be added to any cancellation refund that is not paid or credited to You by Us within thirty (30) days after the date of cancellation.
Cancellation by Us. We may not cancel the Plan except for non-payment, fraud, material misrepresentation by You. Notice of cancellation by Us will be sent to You at least thirty (30) days prior to cancellation, and will state the effective date and reason for cancellation. If We cancel the Plan, You will receive a prorated refund of the Plan Price (based on an assumed duration of the Plan, solely for cancellation purposes, of five (5) years), less the value of any Plan services received.
10. RENTAL OR LEASE PURCHASE (LTO ARRANGEMENTS): If You leased this Plan and the covered Merchandise under a Lease-to-Own Arrangement, You are entitled to all non-cash benefits under this Plan until You acquire ownership of this Plan and the covered Merchandise. Until You acquire ownership of this Plan and the covered Merchandise, any rights to a settlement or cancellation refund under this Plan will belong to the lessor. Upon acquiring ownership of this Plan and the covered Merchandise, You are entitled to all benefits under this Plan.
