Skip to Content Skip to Navigation Skip to Offers
Help Center | Kay

Self-Service Tools

Here are some quick links you can use to self-serve and find answers fast.
  • Style Help
    Shop with a jewelry expert to find the perfect piece.
    Get Style Help
  • Store Finder
    Find a KAY near you for in-store services and shopping events.
    Find Stores Nearby
  • e-Gift Cards
    Give them the gift of choice. Delivered within 24 hours.
    Purchase e-Gift Cards
  • Start a Return
    Returns must start within 30 days of purchase or shipment date. Holiday times may vary.
    Start a Return
  • Request a Service
    Book an appointment or visit a store for any service-related help.
    Start Request
  • Track a Service
    Easily track where your item is within the repair process.
    Track Service
  • Track Your Order
    Check the location and estimated arrival time of your order.
    Track Order
  • Cancel Your Order
    Changed your mind? Cancel an order within one hour of placing it.
    Cancel Order
  • Missing Package
    Submit a quick online claim ticket so we can start investigating.
    Start Claim
  • Protection Plans
    Protect your jewelry for life with a one-time payment.
    Learn More
  • KAY Jewelers Credit Card
    Pay your statement online and manage your account with ease.
    Apply Now/ Sign In
  • Join/Sign In to Vault Rewards
    Unlock immediate access to exclusive benefits, rewards, and more.
    Join Now/ Sign In

Live Support Tools

Let’s get you connected to a Jewelry Expert. Experts are available within the following hours: via Chat and Phone.
Please Note: Times may vary during holiday hours.

Chat

Monday-Friday: 7 AM - 1 AM ET
Saturday: 10 AM — 10 PM ET
Sunday: 10 AM - 10 PM ET

Phones

Monday to Friday: 9 AM — 7 PM ET
Saturday: 10 AM — 6:30 PM ET
Sunday: Closed

¡Hablamos español!

¿Necesitas ayuda? Charla con nosotros en WhatsApp. Desde herramientas de autoservicio hasta soporte en vivio, estámos aquí para ayudarte.
CHARLA EN WHATSAPP CHARLA EN WHATSAPP CHARLA EN WHATSAPP