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Help Center | Kay

Self-Service Tools

Here are some quick links you can use to self-serve and find answers fast.
  • Style Help
    Shop with a jewelry expert to find the perfect piece.
    Get Style Help
  • Store Finder
    Find a KAY near you for in-store services and shopping events.
    Find Stores Nearby
  • e-Gift Cards
    Give them the gift of choice. Delivered within 24 hours.
    Purchase e-Gift Cards
  • Start a Return
    Returns must start within 30 days of purchase or shipment date. Holiday times may vary.
    Start a Return
  • Request a Service
    Book an appointment or visit a store for any service-related help.
    Start Request
  • Track a Service
    Easily track where your item is within the repair process.
    Track Service
  • Track Your Order
    Check the location and estimated arrival time of your order.
    Track Order
  • Cancel Your Order
    Changed your mind? Cancel an order within one hour of placing it.
    Cancel Order
  • Missing Package
    Submit a quick online claim ticket so we can start investigating.
    Start Claim
  • Protection Plans
    Protect your jewelry for life with a one-time payment.
    Learn More
  • KAY Jewelers Credit Card
    Pay your statement online and manage your account with ease.
    Apply Now/ Sign In
  • Join/Sign In to Vault Rewards
    Unlock immediate access to exclusive benefits, rewards, and more.
    Join Now/ Sign In