Customer Service

At Kay Jewelers we recognize the importance of jewelry as an expression of caring or self-reward. Whether you shop at any of our store locations, or shop with us on-line, we want you to feel valued and confident with your purchase.

As you visit with us, we are proud to share with you our Kay Guarantee and information concerning the quality of our merchandise and services. We're sure you'll find the information you're looking for using the helpful topics and links we have listed. If you need further assistance, please contact us:

Customer Care Team By e-mail or By phone 1-800-527-8029 M-F 9:00 am - 12:00 am EST Saturday 10:00 am - 12:00 am EST Sunday 12:00 pm - 9:00 pm EST

Credit Customer Care (Kay Credit Card)* By e-mail or By phone 1-800-527-8029 M-F 9:00 AM - 10:00 PM EST Saturday 11:30 AM - 9:00 PM EST

*Information regarding the recent Change in Terms notification.

The increased interest rate is only for certain states and does not apply to existing balances. If the interest rate in your state is increasing, that rate only applies to new purchases made on or after February 21, 2010.

If calling us, we apologize for any extended hold time due to high call volume. If you prefer, you may send us an e-mail by clicking on the Credit Customer Care (Kay Credit Card) link above