Buy Online, Pick Up at Your KAY

Two ways to do it — the choice is yours!

Option 1

Shop Your KAY Inventory From Home

And Pick Up Your Jewelry in One Day or Less!

No waiting for shipping. This option gives you (almost) instant jewelry-shopping gratification! Great for last-minute birthday shopping, anniversaries that pop up, or grabbing a holiday gift.  Here’s how it works:

  1. Shop your local KAY inventory by seeing what’s available there now.
  2. Go to "Select Your Store," in the top left corner. Enter your ZIP code into the search bar.
  3. Choose the KAY location you want to shop.
  4. Browse and add to your shopping bag.
  5. At checkout, select Pick Up Order and pay for your item.
  6. Your KAY will have your order ready in 4 hours or less!
  7. We'll text or email when your item is ready.
  8. You can pick it up right away or within 3 days.
  9. After 3 days, orders are returned and original method of payment credited.

Option 2

Shop Online And Ship to Your KAY

Always Free, Always a Great Way to Hide the Surprise

No matter what you purchase from KAY, shipping to your local store is always free. No minimum purchase and no waiting for special offers. Here’s how it works:

  1. At checkout, choose Ship to Store.
  2. Orders placed by 2 p.m. ET Monday – Friday ship same day. Orders placed after 2 p.m. ET or on Saturdays, Sundays, or holidays ship no later than the next business day.
  3. Your purchase ships UPS Second Business Day Air. Shipping estimates do not account for processing time, which may vary. Refer to your Estimated Arrival Date for the best estimate of when to expect your package.
  4. You get an email when your purchase arrives at your KAY.
  5. You have 30 days to pick up your purchase. (Only you can pick up your order. We’ll ask you to sign for it and show a valid photo ID.)
  6. After 30 days, orders are returned and original method of payment credited.

Why You'll Love In-Store Pickup

Outsmarts Swipers

When you pick up items at your KAY, you never have to worry about someone taking your purchase from your doorstep. Ship to your local KAY or shop your store’s inventory, and we’ll keep your item(s) secure until pickup. Plus, we always require photo ID and a signature at pickup for added security.

You Get Personal Service

When you come in to pick up your order, take advantage of the expert advice and many services that will carry on through the life of your jewelry. Our Jewelry Consultants love talking with you about your jewelry and can help you complete the look, shop for gifts, or walk you through insurance options.

Keeps Your Purchase Secret

Trying to surprise someone you live with? Picking up at your local KAY is a great way to avoid accidental discovery, because we hold the jewelry for you until you are ready. No unexpected deliveries will ever arrive to ruin the surprise. Your secret is safe with us.

You Can Have it Wrapped

Make the presentation perfect. Request gift wrapping at checkout, and when you visit your KAY for pick-up, your item will be wrapped by one of our helpful store associates so you can make a beautiful impression. Always free.

Will There Ever be Delays?

Possibly — additional time is reflected in the Estimated Arrival Date on individual product information pages, in the shopping bag, and throughout the checkout process. Additional time may be required to:

  • Create a personalized item
  • Fulfill a special order
  • Resize a ring
  • Process Design-A-Ring orders

Please Note: Online orders containing Previously Owned Treasures and/or Giftware are not eligible for in-store pick-up. These orders may only be shipped either to your home address or to an alternate address.

Join Our Email List and Receive a Special Offer!