Repair Services at KAY

At your service


When the pieces you love need a little love back

jeweler repairing jewelry

When a piece of jewelry becomes a part of your life it is natural for the metal to wear down over time, prongs to become loose or chains to stretch and break. That's why we offer Kay jewelry repair for routine services or custom designs. Come in anytime for an assessment. We welcome all your questions and will work with you to come up with a solution to get your favorite jewelry ready to wear again.

We apologize if you are not able to pick up your jewelry that was being serviced if your local store has been temporarily closed due to COVID-19.  We will be unable to return your repair until it is safe to reopen the store.  We sincerely apologize for any inconvenience this has caused and will continue to keep your jewelry safe and secure until you are able to safely pick it up.  Our intention is to reopen stores once there is no concern for the safety of our team members and customers.  We recommend contacting the store to confirm they have reopened prior to visiting. 

Here's How it Works

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Let's Take A Look

You'll visit a local store and our experts will clean and inspect your piece of jewelry. Using our digital gemscope or tablet we will take a picture of your diamond or gemstone to identify its unique characteristics. The photos will be emailed to you for your reference.

receive a quote

Receive a quote

Next, our KAY Jewelry Repair Team will determine which repairs may be covered by a service plan or warranty, as well as the final cost of the repairs before sending it to our Design & Service Center.

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Design and service center

At this point your jewelry will now be in the hands of our Master Craftsman who will restore your piece with meticulous care.



After a final polish and inspection, your piece will be sent back to your local store and you will be notified via email when it is ready to be picked up.

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Before & after

When you go to pick up your jewelry, you will be shown before and after images of your item to confirm the proper jewelry repair services were completed, as well as ensure your satisfaction with the quality of the repairs.

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Our Guarantee


We guarantee 6 months on all repairs. If any of our work does not meet your expectations, we'll repair it for free.

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Continue the love

Getting regular jewelry repair services is a great way to catch problems before you lose a stone or suffer expensive damage. We suggest, bringing your jewelry in for inspection every 6 months and 2-3 years for typical maintenance. Our inspections and cleaning are free for all of your jewelry - even if you did not buy it from us.

10% off Repair Service

More About Repairs

Sometimes your jewelry needs some TLC. Trust our trained jewelers with your fine jewelry - repair services and regular cleaning and maintenance. Even if you didn't buy your jewelry at KAY, we'll treat everything with care and professionalism.

Keep your treasured jewelry looking as stunning as it did the day you bought it with the help of our jewelry repair experts. Big job or small, we've got you covered. Just a few of the things we can do for you. Ring resizing Replace prongs to secure a diamond or color stone Prong retipping Watch repair Head replacement Chain soldering Clasp replacement Regular service extends the life of your jewelry and prevents lost diamonds or color stones. We can check the prongs that hold the diamonds and color stones and tighten them if needed, and safely and professionally clean and polish your treasures and check clasps for wear.

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