Our Refund Policy

If returning merchandise purchased by:

Credit Card or In-Store Charge Account

The same account will be credited

Personal Check

A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.

Cash Payments

When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.

Gift Card

Refunds will be given in the form of a new card. Gift cards cannot be returned (except where required by law).

Trade-Ins

You will receive either the original trade-in or an item of like or similar merchandise.

Exchanges Accompanied by Gift Receipt

You may exchange jewelry within 60 days and watches within 30 days. This excludes purchases made with Progressive Lease.

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This gift was purchased at

especially for you!

Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you’d rather exchange your purchase for something new, great! Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Returns and exchanges are not allowed on special ordered watches, custom designed merchandise, ear piercing earrings, gift cards, merchandise received via the Jewelry Replacement Plan, and casino gift certificate purchases. Jewelry must be in good condition and watches unworn, unaltered and accompanied by original packing, warranty and instructions.

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