Our Refund Policy
If returning merchandise purchased by:
Credit Card or In-Store Charge Account
The same account will be credited
Personal Check
A refund check will be issued from our corporate offices and mailed within 14 days of the return date. Any returned customer check is subject to a service charge.
Cash Payments
When funds are available, cash refunds will be given. When funds are unavailable, a refund check will be issued from our corporate offices and mailed within 4 days of the return date.
Trade-Ins
You will receive either the original trade-in or an item of like or similar merchandise.
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especially for you!
If for any reason you are not satisfied with your purchase you may return it within 60 days to any Kay Jewelers location or Kay.com. You may also exchange it within 90 days of purchase at any Kay Jewelers.* Watches in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Kay Jewelers or returned to Kay.com.* Custom designed merchandise, class rings, special ordered watches, temporary tattoos, and items engraved with personalized information cannot be returned or exchanged.
*Exchanges are not accepted at Kay.com.