Trade-In Policy FAQ

Trade-In Policy

Do you have a trade-in policy?

You may trade in your diamond/diamond jewelry item for another diamond/diamond jewelry item that is at least double the trade-in value. The trade-in value is based on the original purchase price, excluding charges such as tax and shipping. Trade-in values are automatically generated through Kay Jewelers Trade-in Evaluation system. No trade-in value is given for gold, silver, or other metals, or gemstones. Customers with diamond trade-in merchandise not purchased from one of our store brands, must have a North America or United Kingdom postal address that is documented on an acceptable form of ID, (i.e. Driver's License, State ID, Permanent Resident Card which is commonly called a "Green Card", Military ID, or Passport). Trade-ins cannot be accepted from a customer without a North America or United Kingdom address.Retention Period for all stores EXCEPT those located in Alaska, Hawaii, Oklahoma, North Carolina, Delaware, and Florida: When a customer returns a purchase prior to 30 days from the purchase date and a trade-in is associated with the completed sales slip, the store CANNOT return the trade-in to the owner until the 30 day retention period is expired.Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location as allowed by law. Trade-ins are not accepted at kay.com or towards the purchase of Previously Owned Treasures.

 

The information entered on this form will not be used to send unsolicited email and will not be shared with a third party.

Thank You!

Your email has been sent.


Close