Online Order FAQ

Online Order

Do you ship orders outside the United States?

No, we are only able to ship orders to street addresses in the 50 United States.

Do I have the ability to cancel my kay.com order?

Orders may be canceled up to approximately one hour after they are placed through the Order Status page on kay.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.

Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Kay account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase. The merchandise from a canceled or modified order may not be available for immediate re-purchase.

How will I know when my order is ready for pick up at my Kay Jewelers store?

Your order will be shipped from kay.com to the Kay store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

When will my credit card be charged for my in-store pick up?

Your credit card will be charged for your purchase the day the merchandise is shipped to the store.

Will I have to pay shipping charges if I request in-store pick up?

No, there are no shipping charges applied to orders shipped to a store.

Online Tax Calculation

Final sales tax is calculated based on the shipping address zip code where the merchandise is being delivered. To get an estimated sales tax calculation, utilize the Estimated Sales Tax field located in the shopping bag. Please note: This is an estimated calculation and the amount may change depending upon on the location (zip code) of where the merchandise is being shipped.

 

The information entered on this form will not be used to send unsolicited email and will not be shared with a third party.

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