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The most valuable merchandise we have in our stores is our customer's jewelry repair. Every piece of jewelry is more than the sum of its precious gemstones and metal. It represents the story of love and joy that is unique to that customer. With the help of our Diamond Gemscope, we are able to carefully examine our customer's merchandise, identify the unique characteristics that make their piece unique, and determine what repairs are necessary to restore its beauty. We can also confirm the authenticity of the diamonds and color gemstones in each piece. With this system, we can capture digital images of jewelry using our in-store tablets. We can then annotate and plot the unique characteristics of each piece and email those images to our customers to ensure we are performing the repairs they have requested. When the repair has been completed, we provide the customer with a side-by-side view of the item with our Diamond Gemscope to ensure their satisfaction. All jewelry repair work comes with a six-month guarantee on the workmanship.
At Kay, it's easy to bring in your jewelry for repairs. First, our experts will clean and inspect your jewelry to check for any loose stones under a gemscope. Our gemscope is used to help identify any needed repairs. We'll fill out a repair ticket, including a detailed description of your jewelry, so you and our experts are all on the same page. The first thing we test is to confirm your jewelry contains a genuine diamond. We take great pride in making sure your jewelry is as authentic as possible for your piece of mind. Following our initial tests, we'll then use a digital gemscope to take a picture of your center stone or stones, mark prominent characteristics and email the image to you and our Design & Service Center for later confirmation. This way, you're as involved in the process as possible. We'll also document the diamond's Gemscribe number, if applicable. Once you and our Design & Service Center have everything needed, we'll work with you to discuss your diamond's prominent characteristics and any repairs we recommend to make sure your jewelry is in pristine condition. There are a few other details we'll discuss such as whether your repair is covered under one of our service plans or guarantees, and we'll obtain management approval for any repair values over $1,000 for your piece of mind. Before we start, we'll get your signature for your final approval and then we'll begin the repairs on your jewelry!
Once you've brought in your jewelry for repairs, our experts will go through a small checklist as they inspect the repairs needed on your jewelry. There's nothing you'll need to do for this process, as our jewelry experts will be busy at work making final confirmations on your jewelry and repairs so everything lines up seamlessly. Before anything, we'll validate that all repairs have been received from our Design & Service Center. Using the repair ticket we filled out when you brought in your repair, we'll verify that the repair received matches what is on the repair ticket. We'll also use this time to diamond test again to confirm your jewelry contains a genuine diamond. We'll then use a gemscope to confirm that the plotting and Gemscribe number, if applicable, match what is documented on our end. Diamond Test:There's one consistent thing we do in all three of the processes involved in repairing your jewelry, and that's diamond testing. We take this very seriously, and diamond test when you first bring it to us, when it's received from the Design & Service Center and again at the completion of the repair. You can have piece of mind knowing our experts are as thorough as possible! When we diamond test your jewelry, we take extra precautions by making sure the stone and our hands are clean and dry, and by making sure the tip of the actual tester is perpendicular to the table of the stone for accuracy and that it's not touching metal or other parts of the ring. We also make sure the probe remains in contact with the stone for at least two full seconds after initial indication of the material type so that all the tests can complete. These are just a few of the extra steps we take when diamond testing to ensure your diamond is authentic and is everything you've dreamed of!
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