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Fossil Warranty & Repairs

WATCHES

WARRANTY INFORMATION

The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of FG Services.

The manufacturer's warranty does not cover:

  • Battery, case, crystal, strap, or bracelet

  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear

  • Water damage unless marked water-resistant (for details regarding water resistance please click here)

  • Repairs if the watch was not originally purchased from an authorized Fossil retailer

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.
 

REPAIR INFO (US ONLY)

Click here to request service for your watch.

The watch is warranted for a period two (2) years from the original date of purchase. A copy of the receipt or dealer stamp in the warranty booklet is required for proof of purchase.

Click here for information about battery replacement.
 

REPAIR INFO (CANADA ONLY)

Should your watch require warranty or non-warranty service, click here .

Veuillez cliquer ici , si votre montre a besoin d'une réparation.
 

INTERNATIONAL SERVICE CENTERS

Should your watch require warranty or non-warranty service, and you are located outside of the U.S. or Canada, please contact the service center nearest you for assistance.

Click here for a list of international service centers.
 

FOSSIL SWISS WARRANTY & REPAIRS

Click here to view Fossil Swiss warranty

Click here to request service for your Fossil Swiss (US only)

Click here to request service for your Fossil Swiss (Canada only)

Veuillez cliquer ici pour accéder aux services Fossil Swiss (Canada seulement)
 

REGISTRATION

To register your watch, please click here . If you have questions or need help with registration, please contact Customer Care at 1-800-449-3056. We also invite you to join our Fossil community by signing up for an account. You can keep track of purchases, take advantage of "sneak peek?" promotions, and much more.

Sign up here .
 

FOSSIL SMARTWATCHES

FOSSIL SMARTWATCH WARRANTY

Click here to view the warranty on your Fossil Smartwatch.
 

FOSSIL SMARTWATCH REPAIR

Click here to request service for your Fossil Smartwatch (US only).

Click here to request service for your Fossil Smartwatch (Canada only).

Veuillez cliquer ici pour accéder aux services Fossil Montres Intelligentes (Canada seulement).
 

LEATHERS

WARRANTY INFORMATION

Our limited warranty covers against defects in material or workmanship one year from the date of purchase. A dated sales receipt must be included to show your product was purchased within the warranty period. Only leather products sold through authorized Fossil retailers are subject to the terms of the warranty.
 

WARRANTY SERVICE DETAILS (US ONLY)

Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. As we are a fashion company, we cannot guarantee that the same style will be available for your replacement. If this is the case, you will be able to select a replacement. This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included. At this time, Fossil will not repair damaged leather products. We will replace them if the conditions of this warranty are met.
 

Please be advised that all defective leather products are disposed of upon receipt, and replaced if the terms of this warranty are met.
 

Should service be required, please send the following for evaluation:

  • Your leather product

  • A copy of your sales receipt

  • Completed Warranty Form

Click here to download the leather warranty form (US only)

Haga click para descargar el formulario (EU unicamente)
 

Mail all three (3) items to:

FG Services

ATTN: REPAIRS

10615 Sanden Drive

Dallas, TX 75238

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. FG Services is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 4 weeks from the date we receive your package for your leather product to be inspected and replaced if all the conditions of the warranty are met.
 

WARRANTY SERVICE DETAILS (CANADA ONLY)

Once your product is inspected and a defect is found due to manufacturer's workmanship, we will replace your product with the same style or an equivalent style of equal value based on the purchase price. As we are a fashion company, we cannot guarantee that the same style will be available for your replacement. If this is the case, you will be able to select a replacement. This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid receipt is not included. At this time, Fossil will not repair damaged leather products. We will replace them if the conditions of this warranty are met.

Please be advised that all defective leather products are disposed of upon receipt, and replaced if the terms of this warranty are met.

Should service be required, please send the following for evaluation:

  • Your leather product

  • A copy of your sales receipt

  • Completed Warranty Form

Click here to download the leather warranty form (Canada only)

Cliquez ici pour télécharger le formulaire de garantie des produits en cuir (Canada seulement)

Mail all three (3) items to:

NFI

C/O FGS

25 Cottrelle Boulevard, Unit 3

Brampton, Ontario L6S 0C3

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. FG Services Canada is not responsible for packages lost or stolen in transit to us.

Please allow up to 4 to 6 weeks from the date we receive your package for your leather product to be inspected and replaced if all the conditions of the warranty are met.
 

LEATHER CARE & CLEANING INSTRUCTIONS

Fossil leather products are designed and crafted of the finest materials available. To maintain the appearance of your Fossil leather product we recommend the following:

Treat the item with care, and limit exposure to direct heat and sunlight.

Keep this item dry, and avoid damp or wet surfaces.

Care should be taken when using this product, as color transfer can occur.

Do not use any chemical cleaners to care for this product.

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