Need assistance? Contact our Customer Care team today.

Credit Questions

If you'd like to make a payment on your Kay Jewelers credit account, update your statement address, or have any other credit concerns, select the image below that matches your Kay Card.

(note: You will need to create a login and password separate from your online profile)

Where is my Order?

Check the status of your online order or cancel your order HERE
(note: Orders can only be cancelled up to one hour after placed)

Chat With Us

Online chat is the fastest way to a live agent!
Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below:

Monday-Friday 9am-10pm ET

Saturday-Sunday 12pm-9pm ET


Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours:

Monday-Friday 9am-10pm ET
Saturday 12pm-10pm ET
Sunday 12pm-9pm ET

E-mail Us

Email us about merchandise questions or concerns, repair questions, or warranty and service plan questions HERE
Note: Email response time is 3 business days. If you need immediate assistance, please chat or call.

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290

Manage Your Online Profile

If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE

Request Proof of Purchase

If you'd like to request a sales slip for a previous purchase, click HERE


The information entered on this form will not be used to send unsolicited email and will not be shared with a third party.

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