Our Customer Care team can be reached directly at 800-527-8029 during the below hours:
MONDAY - FRIDAY 9am - 10pm ET
SATURDAY - 10am - 10pm ET
SUNDAY - 12pm - 9pm ET
If you'd like to make a payment on your Kay Jewelers credit account, update your statement address, or have any other credit concerns, select the image below that matches your Kay Card.
(note: You will need to create a login and password separate from your Kay.com online profile)
Check the status of your online order or cancel your order HERE
(note: Orders can only be cancelled up to one hour after placed)
Email us about merchandise questions or concerns, repair questions, or warranty and service plan questions HERE
Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below.
Chat agents are staffed:
Monday - Friday 10AM to 10PM ET
Saturday and Sunday from Noon - 9PM ET
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029
If you'd like to contact us via mail, your correspondence can be sent to:Sterling Jewelers Inc.375 Ghent RoadAkron, Ohio 44333
If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290
If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE
If you'd like to request a sales slip for a previous purchase, click HERE
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