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Customer Care

Customer Care

Credit Questions

If you'd like to make a payment on your Kay Jewelers credit account, update your statement address, or have any other credit concerns, select the image below that matches your Kay Card.

(note: You will need to create a login and password separate from your Kay.com online profile)

Where is my Order?

Check the status of your online order or cancel your order HERE
(note: Orders can only be cancelled up to one hour after placed)

Email Us

Email us about merchandise questions or concerns, repair questions, or warranty and service plan questions HERE

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290

Manage Your Online Profile

If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE

Request Proof of Purchase

If you'd like to request a sales slip for a previous purchase, click HERE


 

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