We want to make your shopping experience at kay.com simple and convenient. That's why we're pleased to offer you two ways to receive your purchase.
Ship to any Kay Jewelers Location
Choose to have your order shipped to the Kay Jewelers nearest you, and we'll pay the shipping charges. When you pick up your order in the store, our experienced sales associates will be on hand to help answer any questions. See more about Shipping to any Kay Jewelers Location
Delivery to Your Door
Receive your purchase without leaving the comfort of your own home.Your order will be shipped directly to your door, and if you wish, you can have it gift-wrapped. For your protection, all orders over $1000.00 require signature upon delivery, regardless of any signature waiver on file. See more about Delivery to Your Door
Easy Returns
As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.
Our Return/Refund Policy
If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers location or kay.com. You may also exchange it within 90 days of purchase at any Kay Jewelers .*
Watches in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Kay Jewelers or returned to kay.com.*
Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.
*Exchanges are not accepted at kay.com
Click Here to see our full Refund and Return Policy
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