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If you're not happy with your purchase, we're not happy and we will make it right. You can return your item at any Kay Jewelers store for up to 60 days of purchase or exchange it within 90 days. Watches may be returned or exchanged within 30 days. We can issue refunds from Kay.com, but exchanges must be done at a Kay store.
To return a shipped item to Kay.com, please follow these steps (they're also on your packing slip).
Kay.com isn't responsible for merchandise that's not received or not returned in accordance with these terms.
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