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The most valuable merchandise we have in our stores is our customer's jewelry repair. Every piece of jewelry is more than the sum of its precious gemstones and metal. It represents the story of love and joy that is unique to that customer. With the help of our Diamond Gemscope, we are able to carefully examine our customer's merchandise, identify the unique characteristics that make their piece unique, and determine what repairs are necessary to restore its beauty. We can also confirm the authenticity of the diamonds and color gemstones in each piece. With this system, we can capture digital images of jewelry using our in-store tablets. We can then annotate and plot the unique characteristics of each piece and email those images to our customers to ensure we are performing the repairs they have requested. When the repair has been completed, we provide the customer with a side-by-side view of the item with our Diamond Gemscope to ensure their satisfaction. All jewelry repair work comes with a six-month guarantee on the workmanship.
Our 9 step repair take-in process:
Our 5 step process to inspect repair:
Our 7 step repair delivery process:
Prior to jewelry being taken in for repair, when it is received from the Design & Service Center, and again at the completion of repair, we test your diamond with a diamond tester to give you peace of mind.
To achieve accurate results:
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