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Credit Questions

At Kay Jewelers, we believe in putting our customers first. Our goal is to ensure your complete satisfaction regarding your Kay credit question. Please contact us immediately by calling our special concierge customer service representatives at 1-800-245-8344.

As we strive to continuously improve our service to you, we have recently forged new credit partnerships with Comenity Bank and Genesis Financial Services to handle your financing needs. If you prefer to reach out to our partners directly or for frequently asked questions related to your credit card account, please see one of the following:

For Comenity Bank Cardholders:

Visit d.comenity.net/kay/ to manage your account

If you received a letter from the Comenity Bank and would like more information about your account transition to Comenity Bank, you can visit comenity.net/kay/welcome today.


For Genesis Cardholders:

Visit Kay.myfinanceservice.com to manage your account

If you received a letter from Genesis FS Card Services and would like more information about your account transition, you can visit Kay.myfinanceservice.com today.


We encourage you to click on the links above to explore and answer your credit account-related questions.

If you have general questions after accessing the links above and contacting Comenity Bank or Genesis Financial Services, you may contact Kay Jewelers via the chat link on the website or by calling 1-800-527-8029.

 

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