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PHONE
We're here to answer your calls during the following hours:
800-527-8029
Customer Service Hours
Mon. - Fri. 9:00 AM - 10:00 PM ET
Saturday 10:00 AM - 10:00 PM ET
Sunday 12:00 PM - 9:00 PM ET
E-MAIL
Send us an e-mail with your questions 24 hours a day. We will respond to you within two business days.
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Online chat is available:
Mon-Fri 10:00 AM to 10:00 PM ET
Sat-Sun 12:00 PM to 9:00 PM ET
FREE Ship to Store EVERYDAY! No Minimum Purchase Required. (see shipping details)
Santa’s Certificates
Santa’s Certificates will be issued November 16 through December 24, 2012. Certificates will not be issued on purchase of gift cards.
Certificate is subject to the following conditions:
• Santa’s Certificate is redeemable January 7 through June 16, 2013, toward any jewelry purchase in-store and on kay.com.
• Certificate will be applied in $100 increments toward the purchase price. May not be used with trade-ins.
• Purchase price (after all discounts and excluding tax and shipping) must equal at least 3 times the amount of Certificate value being used.
• Certificate will be voided when used. If only a portion of the certificate is used, that portion cannot be used again.
• Excludes previously owned merchandise, Restored Treasures, charity items and gift cards.
• Validated certificate must be presented at time of redemption.
• Certificate has no cash value.
• Certificate cannot be used as payment on account.
• In-store layaways and special orders must be picked up by June 16, 2013.
• Cannot be used on a previous purchase.
• Cannot be combined with any other offer.
• On purchases where certificates are being redeemed, additional certificates will not be issued.
• Certificate will be voided/reduced in $100 increments based on the value of the item(s) being returned.
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