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Kay Returns & Exchanges

Kay Returns & Exchanges

Returns & Refunds

If you're not happy with your purchase, we're not happy and we will make it right. You can return your item at any Kay Jewelers store for up to 60 days of purchase or exchange it within 90 days. Watches may be returned or exchanged within 30 days. We can issue refunds from Kay.com, but exchanges must be done at a Kay store.

  • Watches that haven't been special ordered and accessories can be returned if they're unworn or unaltered, and must be accompanied by the original packaging, instructions and warranty information to a Kay store or Kay.com within 30 days of purchase. Again, exchanges can only be done at a Kay store.
  • You can't return or exchange custom-designed merchandise, class rings, special-ordered watches or any personalized engraved merchandise.

Preparing Your Return

To return a shipped item to Kay.com, please follow these steps (they're also on your packing slip).

  • Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
  • Include the packing slip and all original documents in the package.
  • Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box.
  • Ship your package pre-paid and insured for the full purchase price.
  • Your packing slip MUST accompany the return.
  • All returns will be inspected by our Quality Assurance team before we can process a refund.
  • We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.


Kay.com isn't responsible for merchandise that's not received or not returned in accordance with these terms.

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