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Kay Extended Service Plan

You shouldn't have to worry about your jewelry. With the Kay Extended Service Plan (ESP), you can make sure your jewelry stays as strong, secure and beautiful as the day you opened the box. With one payment, you get coverage for your jewelry for its lifetime, so you can feel secure wearing it.

Purchase the ESP and the following services are free:

  • Ring sizing
  • Prong retipping
  • Prong replacement
  • Head replacement
  • Diamond or color stone tightening
  • Chain soldering
  • Clasp replacement

There's no deductible under the plan. To take advantage of ESP coverage you purchased, take your jewelry to any Kay store accompanied by your sales slip from your ESP purchase. This applies to all in-store and online purchases of the ESP. Unauthorized repairs or service (meaning any modifications, alterations, repairs or service by anyone other than Kay or a repair center authorized by us) can void your ESP coverage.

If Your Jewelry Costs:Lifetime ESP Purchase Price Is:
$0.01 - $75.99$19.99
$76.00 - $100.99$29.99
$101.00 - $150.99$54.99
$151.00 - $200.99$59.99
$201.00 - $300.99$74.99
$301.00 - $500.99$94.99
$501.00 - $750.99$119.99
$751.00 - $1,000.99$139.99
$1,001.00 - $1,500.99$159.99
$1,501.00 - $2,000.99$179.99
$2,001.00 - $2,500.99$199.99
$2,501.00 - $3,000.99$229.99
$3,001.00 - $3,500.99$259.99
$3,501.00 - $5,000.99$279.99
$5,001.00 - $7,000.99$329.99
$7,001.00 and above$399.99

What's Covered

The ESP is a repair plan. When you buy the ESP for your purchase, we'll furnish labor and parts necessary to maintain the merchandise in a usable and wearable condition. The ESP only covers wear during normal wear and use of the merchandise.

ESP coverage includes - but isn't limited to - the following services, subject to the other terms and conditions:

  • Ring sizing
  • Refinishing and polishing
  • Rhodium plating white gold
  • Earring repair
  • Chain soldering
  • Resetting your diamonds and gemstones.

Parts may be replaced with parts of like and quality, including non-original manufacturer's parts.

What's Not Covered

The ESP isn't a replacement plan. Watches and the replacement of diamonds or gemstones are not covered under the ESP.

Nothing in the ESP obligates Kay to repair or replace materials resulting from excessive or abusive treatment of the merchandise other than normal wear and tear. The ESP also does not cover:

  • The loss or theft or damage resulting from loss, theft, misuse, abuse or Act of God.
  • If you purchase the ESP after your merchandise purchase, it doesn't cover existing conditions that occur in the time between buying your merchandise and the effective date of the ESP.
  • The ESP doesn't replace, any other warranties/guarantees applicable to the merchandise - it's a supplement.
  • You must perform all maintenance on the merchandise required by any applicable underlying warranties/guarantees to maintain the merchandise in usable and wearable condition, as detailed in those warranties/guarantees.
  • The ESP does not cover damage resulting from failure to comply with recommended services an/or maintenance under such warranties/guarantees.


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