As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.
Our Return/Refund Policy
If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers location or kay.com. You may also exchange it within 90 days of purchase at any Kay Jewelers .*
Watches in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Kay Jewelers or returned to kay.com.*
Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.
*Exchanges are not accepted at kay.com
Kay.com purchases shipped to a store may only be returned to any Kay Jewelers store location.
If you purchased an item from kay.com and had it shipped directly to you, please follow the instructions on your packing slip (also listed below:)
- Indicate the return reason in the Return Reason column on the front of the packing slip next to the line item you are returning.
- Include your packing slip and all original documentation with your merchandise (you may want to make a copy of your packing slip for yourself).
- Affix the pre-printed return shipping label from the front of your packing slip to the outside of your shipping box.
- Affix the return address label from the front of your packing slip to the top left corner of your shipping box.
- Please ship your merchandise pre-paid and insured for the full purchase price to the address indicated on your packing slip.
- Your packing slip must accompany your return.
- All returns are subject to inspection by our Quality Assurance team before a refund is processed.
- We will credit your original method of payment excluding delivery charges within 3 weeks of receiving your return
Kay.com is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.
If you would like to review your order information please click here .
Questions about your order?
Please email a kay.com representative or call 1-800-527-8029.