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Citizen Warranty

Citizen Warranty

Citizen Warranty

United States Five Year Limited Warranty

Valid for purchases made only in the United States, Canada and Caribbean from Citizen Watch Company of America Authorized Retailers as well as Citizen Watch Company of America Authorized Duty Free and Military Dealers. Citizen Watch Company of America, Inc. ("COA"), with U.S. Service Headquarters at 1000 W. 190th Street, Torrance, CA 90502 warrants this watch (except the power cell, case and its components [including crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in the United States, Canada, Caribbean, Duty Free, and Military Exchange Citizen Watch Retailers authorized by COA.

The Five Year Limited Warranty will be honored only by Service Centers in the United States, Canada, and the Caribbean. Service Centers located in other parts of the world will only provide warranty service for the first year.

If the watch exhibits a defect through normal use, COA will at its option, either regulate, adjust, repair or replace the movement, as necessary within a reasonable time after the watch is returned during the warranty period (a) if in person to the nearest United States Service Center (listed on pages 18 and 19 in the warranty booklet) or (b) by insured mail or other insured carrier to the U.S. Service Headquarters in Torrance or Canada Service Headquarters in Markham, Ontario. All transportation costs including, but not limited to, postage, insurance and packing materials incurred in presenting or sending the watch to the service facility are the responsibility of the party presenting or sending the timepiece to one of the Authorized Service Centers listed in the back of the warranty booklet. If sending the watch, do not include any packaging you wish returned as all shipping materials are discarded upon receipt.

As a condition to any warranty service obligation, the Warranty Certificate with all the case and serial numbers as well as the date of purchase filled in by the Authorized United States, Caribbean or Military retailer from whom the watch was purchased must accompany the watch when presented for warranty service. Any photocopies or original warranty certificates that appear to have been altered will not be honored.

What The Five Year Warranty Does Not Cover(a) Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship.(b) Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.(c) Damage and/or scratches to the finish of the case, crystal, bracelet, strap or other components caused by wear or accident.(d) Moisture damage to a watch not marked "water resistant" on the case back or damage from moisture in "water resistant" models that is a result of opening the watch, broken or damaged components.(e) Damage caused by the consumer's failure to have the watch serviced at the consumer's expense in accordance with the following schedule of regular maintenance. * Power cells must be replaced immediately when power is lost (except Eco-Drive). * Water resistant models, including Eco-Drive, must be tested and resealed every two to three years or whenever battery is replaced on battery operated models, whichever comes first.(f) Damage caused by repairs or alterations of the watch by anyone other than one of the Worldwide Service centers listed in the warranty booklet.

ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE FIVE (5) YEAR DURATION OF THIS EXPRESS LIMITED WARRANTY. COA DISCLAIMS ANY LIABILITY FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO EVENT SHALL COA'S LIABILITY EXCEED THE RETAIL VALUE OF THE WATCH FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY WITH RESPECT TO THIS WATCH.

Some states do not allow (a) limitations on the duration of any implied warranty and/or (b) the exclusion of limitation of incidental or consequential damages, so the above limitations and/or exclusions may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from State to State.

Warranty Certificate

For timepieces purchased in the United States, from Citizen Authorized Dealers in the United States, Citizen offers a 5 Year Limited Warranty.

When submitting your timepiece for warranty consideration, be sure to include the completed warranty certificate found at the back of your warranty booklet with your repair. Please note that blank or incomplete warranty certificates cannot be accepted as documentation of your purchase. If you have misplaced your warranty booklet or certificate Citizen will accept a sales receipt as purchase documentation provided the receipt details the item and date purchased. Be sure to include a detailed description of the problems you are encountering. The more detailed information you can provide, the better Citizen can serve you.

The retailer from whom your watch was purchased may have completed the information for you. If not, it will be necessary for you to complete the coupon. The most important areas to be completed are the Case Number, Serial Number and Date of Purchase.

For more information, please contact Citizen by phone (800) 321-1023

 

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