Customer Service

Easy Returns
As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

Our Return/Refund Policy
If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Or you may exchange it within 90 days of purchase at any Kay Jewelers.* Watches may be returned within 30 days at any Kay Jewelers or kay.com. Or exchanged within 30 days at any Kay Jewelers.* Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. *Exchanges are not accepted at kay.com.

Kay.com purchases shipped to a store may only be returned to any Kay Jewelers store location.

If you purchased an item from kay.com and had it shipped directly to you, please follow the instructions on your packing slip (also listed below:)

1. Indicate the return reason in the Return Reason column on the front of the packing slip next
 to the line item you are returning.
2. Include your packing slip and all original documentation with your merchandise (you may
 want to make a copy of your packing slip for yourself).
3. Affix the pre-printed return shipping label from the front of your packing slip to the
 outside of your shipping box.
4. Affix the return address label from the front of your packing slip to the top left corner
 of your shipping box.
5. Please ship your merchandise pre-paid and insured for the full purchase price to the address
 indicated on your packing slip.

To find the nearest UPS drop-off location, click here.

Please Note:

• Your packing slip must accompany your return.
  
  
• All returns are subject to inspection by our Quality Assurance team before a refund is processed.
  
  
• We will credit your original method of payment excluding delivery charges within 3 weeks of receiving your return

Kay.com is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.

Order information
If you would like to review your order information please click here.

Questions about your order?
Please email a kay.com representative or call 1-800-527-8029.

HOURS OF OPERATION
Monday - Friday     8:30 a.m. - 12:00 a.m. EST   *   Saturday   10:00 a.m. - 12:00 a.m. EST
Sunday     12:00 p.m. - 9:00 p.m. EST